Frequently asked questions

Q: What is Paintless Dent Repair?

Paintless Dent Repair (PDR) is the technique of using specially designed tools to access and massage a dent from the underside. It allows our technicians to repair dents without paint or fillers – and without compromising your vehicle’s original finish! Before PDR, hail damage and parking lot dings meant a trip to the body shop. It was an outdated solution to a relatively simple problem – a problem that shouldn’t have involved bondo, primer or matching paint color. Fortunately, a simpler solution came with the advent of Paintless Dent Repair.

Q: What can PDR fix?

Paintless Dent Repair (PDR) is very effective for repairing almost any dent where the metal is not creased and the paint is not broken or cracked. It is especially effective for repairing hail damage.

Q: What are the advantages of PDR?

There are a multitude of advantages to Paintless Dent Repair (PDR) at Master Hail Repair.

  • No painting and no fillers > No paint means no problems with color matching.
  • PDR is less expensive than traditional body shop repairs.
  • Your vehicle retains its original factory finish.
  • Master Hail Repair gives you a Lifetime Warranty on all dent repairs.

Q: Do I have to get my vehicle repaired where my insurance tells me to go?

No. As the policyholder, the choice is yours. If you go to a shop recommended by your insurance company, they are under contract with the insurance company and are required to charge you a deductible. That’s why it’s important to note, Master Hail Repair works on your behalf with a licensed independent adjustor to get your repair approved at the proper level, which means you are assured of the highest quality service. Plus, we can help with your deductible and still offer you our Lifetime Warranty.

Why is Paintless Dent Repair (PDR) the best choice for Auto Hail Repair?

In the past, Auto Hail Damage was repaired in an auto body shop. Repair times were typically long, invasive, and expensive. Hail damage was treated much in the same was as collision damage.

Damaged panels would be removed and the hail damaged was either hammered out or holes were drilled to pull the dents out from the outside surface of the panel. If the dents were hammered out, the auto body technician would prepare the panel surface for repainting by sanding, buffing, and priming the refurbished and repaired surfaces. Smaller dents and dimples would be patched and also prepared for repainting.


At our Paintless Dent Repair shop, we use a series of tools that resemble thin rods. The rods vary in size and length depending on the severity of dent. With these tools, our technicians can push out the dent from the inside of the panel. With this technique, the paint is not disturbed, therefore repainting is not necessary. In fact, when the vehicles hail damage has been repaired, the factory paint warranty remains intact.


In conclusion, repair times are faster, cheaper, environmentally friendly, and has become your insurance companies preference for auto hail repair.

Any other questions?

If you have any other questions, please call us at (303) 596-6501.